FAQs

FAQs

Questions Explained

Whether your move is near or far, our essential Moving FAQs, will help in the planning to relocate property with a better and pleasing outcome. To save you time, we’ve put together the following list of some of the more common queries we have received, together with our answers.

Questions Explained

Whether your move is near or far, our essential Moving FAQs, will help in the planning to relocate property with a better and pleasing outcome. To save you time, we’ve put together the following list of some of the more common queries we have received, together with our answers.

faq
FAQs

FAQs

Questions Explained

Whether your move is near or far, our essential Moving FAQs, will help in the planning to relocate property with a better and pleasing outcome. To save you time, we’ve put together the following list of some of the more common queries we have received, together with our answers.

faq
 
MOVING FAQs

Requesting quotes from MaxiMove Ltd is easy. Simply complete our Online Quotes form on our website from the category in which you require. Quotes are valid for 28 days, and you can rest assured that your under NO obligation to accept any of our quotes.

To accept a quote, click on our link, if you would like to accept our quote then select the 'accept' button at the bottom of your screen. Alternatively, if we send you a written quotation, you can always reply to our response via the method we contacted you on.

We normally like a week or two prior, but we are available at short notice 24 hours, 7 days a week.

Yes! Why not, this is one of the many qualities MaxiMove Ltd takes pride in. Each and every one of your items will be placed precisely where you would like them to be placed, hassle-free. Our staff will do everything necessary to make sure your entire move is trouble free.

There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.

Yes! We provide both services for the ultimate stress-free moving experience.

Yes is the simple answer. If you do your own packing, use boxes that are a suitable size and strength. Make sure you seal all your boxes as well, open top boxes like banana boxes make it impossible to safely stack your goods in the van. If you are unsure or struggling to get suitable boxes, we can supply you with what you need.

Unless this was agreed in the quote, all items needing to be dismantled are expected to be done and ready to move before we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.

We will empty your loft as long as it is safe to do so. The access to the loft must have a fixed staircase or ladder, be properly floored and have lighting. If any of these conditions are not met then you will have to empty the loft before the removal van arrives. (unless we agree otherwise).

As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self assembly units don’t travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy then items like clothing and bedding can and should be left in.

 
 
CLEARANCE FAQs

Requesting quotes from MaxiMove Ltd is easy. Simply complete our Online Quotes form on our website. Quotes are valid for 28 days, and you can rest assured that your under NO obligation to accept any of our quotes.

To accept a quote, click on our link, if you would like to accept our quote then select the 'accept' button at the bottom of your screen. Alternatively, if we send you a written quotation, you can always reply to our response via the method we contacted you on.

Yes we recycle up to 95% of the waste we collect which includes - timber, glass, plastic, metal, and construction waste.

For waste licensing reasons we can not remove the following hazardous waste - Asbestos, Clinical and medical waste including syringes.

We can carry around 1.2 tons on each load. If you have lots of building rubble or heavy waste then it may have to be done in multiple loads. If you are unsure on the amount of weight you have simply complete our Online Quotes form and we'll be happy to help.

If you can't be in then it's still absolutely fine for us to come and collect the rubbish as long as we can access it. whether it be through a gate in the back garden or even better would be to leave it at the front or side of the property.

There are so many factors and variations as it depends what the waste is and how much volume you have. The best thing to do is send us pictures of the rubbish then we can give you a quote. You can find more info on our Rubbish Removals article.

Yes we hold an full upper tier waste carriers license which is issued by the environment agency. Our license number is - CBDU173095

NO! With our waste clearances there is no deposit to pay, you only pay once the job is completed and you are satisfied with your clearance.

 
 
MY ACCOUNT

If you can’t access your account, click the “Forgot Password?” link, located on the left hand side of the log in bar. You will be sent an email from MAXIMOVE LTD with the option to reset your password.

 
 
QUOTE ACCEPTANCE

You are required to pay a security deposit to secure your chosen date, if someone comes along wanting the same date and pays a deposit they will take the chosen date (unless agreed otherwise). Invoices will be generated for you to make your payment. This payment is taken after you have accepted a quote and can be paid through our Secure Payment Gateway (which accept all major UK credit and debit cards). We also accept BACS transfer.

All deposits are as follows:

  • Home Removals — £50

Having paid the initial deposit, your remaining balance is then paid directly to the our driver, generally upon completion of the job. We accept cash and all major UK credit and debit cards. Please note: You do not pay more than the amount of the quote you accept.

Our damage waiver comes as an optional requirement on all our moves, we offer up to £500.00 cover per damaged item, and £3,000.00 per motor vehicle. Please read our Damage Waiver Summary for more details.

 
GET ONLINE QUOTES