1How do I get a delivery/removal quote?
Requesting quotes from MaxiMove LTD is easy. Simply click the dropdown menu on our quote page and select which category you require. Quotes are valid for 28 days, and you can rest assured that your under NO obligation to accept any of our quotes.
2How do I accept a quote?
To accept a quote, click on our link then select which package you desire. If you would like to accept our quote then click the 'accept' button at the bottom of your screen. Once accepted an invoice will be generated for you to make your payment. We require a security deposit of £50, which can be paid through our Secure Payment Gateway (which accept all major UK credit and debit cards).
3How much notice do you need?
We normally like a week or two prior, but we can do last minute moves on many occasions with a day's notice.
4Can I move at the weekend?
We are able to carry out your removal at any time that is convenient to you.
5Are there extra charges for moving on the weekend?
No! We do not charge extra for moving on the weekend.
6Can the movers and packers at delivery address place each item where I desire?
Yes! Why not, this is one of the many qualities MaxiMove LTD takes pride in. Each and every one of your items will be placed precisely where you would like them to be placed, hassle free. Our staff will do everything necessary to make sure your entire move is trouble free.
7How many men will do my removal?
The size of the removal crew is decided by our staff based on the information we have and is usually between two and three men. The decision depends on the amount of goods to move and the overall schedule for your move. We will be responsible for allocating enough staff for your move.
8How long will my removal take?
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.
9Do you provide a packing and unpacking service?
Yes! We provide both services for the ultimate stress-free moving experience.
10Can I do my own packing?
Yes is the simple answer. If you do your own packing, use boxes that are a suitable size and strength. Make sure you seal all your boxes as well, open top boxes like banana boxes make it impossible to safely stack your goods in the van. If you are unsure or struggling to get suitable boxes, we can supply you with what you need.
11Do you accept card payment?
We accept all major UK credit and debit cards.
12Is there fees to pay when paying by card?
No! You will NOT be charged fees.
13How much will my removal cost?
There are many factors that are taken into consideration when calculating the price, distance, number of bedrooms, packing and unpacking are just some of the obvious ones. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.
14Do you dismantle and reassemble my furniture?
Unless this was agreed in the quote, all items needing to be dismantled are expected to be done and ready to move before we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.
15Will you empty my loft?
We will empty your loft as long as it is safe to do so. The access to the loft must have a fixed staircase or ladder, be properly floored and have lighting. If any of these conditions are not met then you will have to empty the loft before the removal van arrives.
16Do I have to empty my drawers?
As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self assembly units don’t travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy then items like clothing and bedding can and should be left in.
17What areas do you cover?
Our main locations are; Merseyside, Greater Manchester, Lancashire, Cheshire and North Wales, but we also travel the whole of the UK.
18How can I be sure my items will arrive in the same condition?
We use state of the art moving pads and prestige covers, to protect your goods whilst in transit, which it turn creates peace of mind that your items will be in the same condition when they arrive at your new destination.
19What happens if something is broken during transit?
MaxiMove LTD provide insurance for this kind of damage; please visit our Insurance summary for more details if this is of particular concern.
20What will you do with my clothes?
You are able to leave your clothes hanging in their wardrobes. Our team will simply transfer your clothes from the wardrobe to the wardrobe boxes.
21Will you protect my flat screen television?
Most households now own a large flat screen television, if you have the original box - great, if not please disconnect/take down from the wall and our team will carefully protect this for you using our specialist quilted pads, or you could always purchase boxes from our shop.
22Will you protect my sofas/chairs?
We have specialist padded sofa covers which are put on sofas/armchairs in your home before they are moved. They are like a sleeping bag for your furniture offering the highest protection during transit.
23Will you protect my white goods?
Yes we have custom made covers for your white goods. These are padded and offer the highest protection during transit.
24How do you protect my mattresses?
We have custom made heavy duty bags to protect these during transit.
25Will you protect my pictures/mirrors?
Our team will wrap these in blankets for you and mark fragile ect where appropriate.
26Will you protect my carpets/flooring?
Yes we have specially designed floor druggets to protect your floor and carpets where required, hallway bannisters and stairs will also be fully protected.
1I've lost/forgotten my password
If you can’t access your account, click the “Forgot Password?” link, located on the left hand side of the log in bar. You will be sent an email from MaxiMove LTD with the option to reset your password.
1Paying a deposit
To secure your chosen date, you are required to pay a security deposit of £50 to MaxiMove LTD. This payment is taken after you have accepted a quote and can be paid through our Secure Payment Gateway (which accept all major UK credit and debit cards).
2Paying the remaining balance to MaxiMove LTD
Having paid the initial deposit, your remaining balance is then paid directly to the our driver, generally upon completion of the job. We accept cash and all major UK credit and debit cards. Please note: You do not pay more than the amount of the quote you accept.
Insurance comes as standard with all our moves, we have £10k goods in transit and £1million public liability cover. Please read our Insurance summary for more details.